Commitment to our Customer’s Needs
Understanding that client’s contract out the cleaning of their building for specific reasons is paramount to our operations. The purpose of hiring a building cleaning services provider, in most instances, is to relieve you, the client, of the sometimes enormous task of administering those functions. Our job is to eliminate that burden and allow you to focus on your true business.
Health & Safety
The management of Domclean Limited is responsible and fully committed to protecting the Health & Safety of all our employees. As evidenced by our Health & Safety, Workplace Violence and Workplace Harassment Policies and accreditation by ContractorCheck and Avetta – we are committed to providing a Safe & Healthy work environment. We believe that injuries and accidental loss can be controlled through active management and employee commitment.
Safety is the direct responsibility of everyone at Domclean Limited- managers, supervisors & employees. Our objective is to continually work towards the elimination of all hazards that could result in personal injury, occupational illness, property damage, fire or security loss. Our Health & Safety program is directed towards total loss control, resulting in no injuries to our employees. These objectives are achieved through ongoing training, implementation, review and revision of our Health and Safety Program, policies and procedures. Commitment to this program by all employees at Domclean Limited is an integral part of the daily operation.
Domclean Limited complies at all times with all federal, provincial and municipal laws and legislation including but not limited to the Occupational Health & Safety Act, the Workplace Safety & Insurance Board, WHMIS, the Transportation of Dangerous Goods Act and the Technical Standards & Safety Authority requirements.
- Safety Group
- New Employee Safety Orientation
- Personal Protective Equipment
- Supervisor Training
- Safe Chemicals
- Safe Equipment
- Safety Data Sheets
- Health & Safety Communication
- Accident Report and Investigations
- Joint Health and Safety Committee and Representatives
ISO 9001 Safety System
Domclean Limited has established our ability to maintain the highest cleaning standards through 102 years of experience in the cleaning industry. All of our employees are committed to meeting your Customer Satisfaction.
We focus on the health and well-being of our staff, your staff and your customers. Improved cleaning methods and safer cleaning chemicals affect indoor air quality, worker and occupant health, and the environment.
Domclean Limited is very proud of our ISO 9001 registration, which we have very successfully maintained since 2000. Our management team is committed to using the elements of ISO and continuous improvement. Our employees understand the importance of providing quality service to our customers and that continuous improvement is a daily routine.
Quality Policy Statement – Domclean Limited is committed to providing quality cleaning services and products. We recognize our responsibilities for managing quality and have established a Quality Management System which complies with the requirements. Quality at Domclean is the responsibility of every employee. Domclean will use ISO 9001 as our quality system platform and strive to continuously improve our processes to meet or exceed customer expectations and satisfy all applicable requirements.
- Daily and Monthly Quality Inspections
- Customer Satisfaction and Communications
- Measurables (KPIs)
- Risk and Opportunities Management and Assessments
- Training Records and Evaluations
- Work Logs
- Site Audits
- Continuous Improvement Project or a Preventative Maintenance Logs
- Quality Management Representative
- Management Review Committee
Domclean Limited’s approach to Sustainability focuses on cleaning’s impact on the health and the well-being of clients, our staff, the community and the environment as well as protecting natural resources.
We are careful to align ourselves only with vendors who support independent third-party certification of their green “claims” through Green Seal or EcoLogo; we do not endorse self-professed green statements without substantiating evidence. While some manufacturers have had to “react” to the environmental sustainability movement – many of our vendor partners actually pioneered it. Companies such as Diversey, SCA-Tork (now known as Essity), 3M, Eco II and Tennant-Nobles have made enormous investments to refining their manufacturing processes while also developing viable green products from the onset rather than simply deleting hazardous ingredients to conform to standards with their older products.
Domclean Limited makes use of both the resources and expertise of manufacturers as well as from industry associations such as the International Sanitary Supply Association’s “Cleaning Industry Management Standard”; the Canada Green Building Council and BOMA. Our senior management team is committed to the continual education of our employees in the environmental field.
We are consistently looking to reduce or eliminate the use of chemicals in the workplace and to implement new procedures.
All these commitments help ensure that LEED, BOMA BEST, CIMS or other environmental certifications/objectives are being consistently maintained or achieved.
We strictly adhere to and participate in client programs such as: LEED; BOMA BEST; CIMS; recycling; Health & Safety; quality; etc. as they evolve. Our senior management team works closely with clients to proactively make green recommendations and tailor our products and services to meet your objectives.
Transparent Quality Control Data
We perform regular inspections of your facilities and analyze the results. You can rest assured that we’re tracking our cleaning quality—and you can see that data, too. GPS, timestamps, and photos ensure our inspections are accurate. It’s part of our commitment to transparency and accountability.
Fast, Easy Communication
As our client, you’ll have access to the simple OrangeQC app. Submit work orders and report problems right from your phone (or via an easy-to-use website—no download required). You can always get in touch with us quickly. Requests get updated in real time so you can check on their status. We track how long it takes us to resolve every issue, which helps us uphold our commitment to fast, reliable service.
Real, Proven Results
OrangeQC allows us to deliver regular reports on how well we’re serving you. You’ll see the inspection scores for your facilities, as well as our response times for your work orders and problem reports. We’re always here to discuss the results of our inspections, address any issues, and make sure you’re happy with our services.
Founded in 1917, Domclean Limited has been providing contract cleaning services to industrial and commercial facilities for over 100 years. The business has passed down from generation to generation, along with this simple formula for success, “Provide the best possible service with the best possible people”.
As technology advanced and modern cleaning methods developed, “Train them well with the most up to date products and machinery available” became the corporate directive. We still follow this mandate for success today. In the early 1980’s, the Company name changed from “Dominion Window & Floor” to “Domclean Limited”. Our dedication to providing quality service and customer satisfaction continues to expand and grows ever stronger.